About Us
Having led multiple business performance improvement initiatives/programs in various industries, we have developed a unique consulting approach in delivering business value for our clients.
1. Value Creation Process
Our firm believes that focusing on client’s interests, delivering business value and building trust underpins all our client relationships. Our value creation process is a client-focused and holistic system designed to create positive, sustainable change and delivering value to our client’s business. We use a consistent management consulting methodology that leverages on a unique two-pronged approach to value creation and customer satisfaction.
2. Global Perspective
In today’s integrated global economy, it is essential that consultants have the ability to think globally and act locally. Our consultants have managed global operations and led key change initiatives in Africa, and North America. With their global perspective and experience in working jointly with multi-cultural teams, and coupled with our operational excellence skills, our consultants are able to implement changes much faster than our competitors.
3. Management Direction & Perspective
Our consultants work with the CEO or management teams for guidance at the strategic and operational
levels. By taking an end-to-end, process-based approach, projects are jointly selected and prioritized
before they are implemented.
When considering potential improvements, our consultants evaluate impacts from the perspective of the
CEO or management team. This requires the project team to look beyond the short-term benefits to
individual work groups. By taking this broad perspective, we avoid the common temptation to pursue
localized and limited-scope improvements at the expense of the company’s long-term goals and
objectives
4. Customized Approach for Client Needs & Situations
Operational excellence is a journey – not a fashion. We work closely with clients to focus on the areas where they matter. By taking a joint-team approach, we help them to put out the fires, create stability in their critical business processes and then use appropriate Design and/or Operational Excellence tools and techniques to move up to the next level of business performance.
5. Results Focused
Unlike some of the competitors who often get obsessed with the “tools”, our consultants take a process and results-focused approach around customer satisfaction, productivity gains and financial savings. In every improvement initiative, we evaluate the end-to-end value chain, define a clear and quantifiable goal, percentage of improvement and cost savings. Business decisions can then be based on facts. Once an initiative is implemented, we track, follow up on the results and initiate countermeasures if
necessary.
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